Our Store F.A.QFrequently Asked Questions.
1. How i can find something here?
Please use website category navigation and menu, choose category and product you interesting (construction parts catalogue, agriculture parts catalogue, service manual, diagnostic tool etc). Please use search or advanced search options. Or contact us for the any questions ([email protected]) or skype (epcdepo). We will reply asap.
2. How i can place the order? How i can order parts catalogue, service documentation, repair manual etc.?
You can place order like a guest or registered member. We strongly recommend register/login on the website to see your available discount, special offers, promotions, products etc.
Find product you want to order and Add it in the Shopping cart. Than follow checkout, enter coupon code if its available for you, enter personal details, delivery method and details, choose payment option and confirm your order. You will get email confirming your order.
3. How i can pay for my order?
We provide most easiest and rapid methods of payment - Paypal, Western union, Skrill, Bank Transfer. If not one of them doesn't suit you, please contact us.
4. How i can receive invoice for my order?
Before you place the order please contact us, provide company/personal details, we will create and send you invoice back.
5. How i can get discount, coupon, its available for me?
Сoupons and discounts are provided for registered members and regular customers who often buy and visits us, but we are glad to everyone and are ready to discuss price and discount questions.
6. How fast my order will be dispatched?
We guarantee, item will be packed and shipped within 24 hours time after clear payment, track number will be provided and sent on your email. If you choose free shipping with FTP/Server downloading option, links for downloading access will be sent within 24 hours time, depending on quantity and order sizes.
7. I have bought parts catalogue, software, manual etc. but it doesn't work at my computers at all. Can you help me?
Yes, course we can help you and resolve any question or problem, please try explain the problem more detailed. Which error, message etc. its also will help us. In most cases we can connect to your computer through Teamviewer and try resolve any problem. Please read product description before you place the order, in description you can find product requirements, which windows versions or other operation systems supported by software, parts catalogue, manual etc.